Terms and Conditions

The Social Secretary provides gifting and hosting concierge services that may include:

• Gift sourcing
• Gift purchasing assistance
• Gift wrapping coordination
• Shipping and delivery coordination
• Personal gifting
• Corporate gifting
• Hosting planning
• Event logistics
• Vendor sourcing and coordination
• Timeline development
• Run-of-show development
• Setup coordination
• Breakdown coordination
• Day-of support
• On-site event management
• Related concierge services

Specific deliverables depend on the selected package, proposal, agreement, invoice, or written scope.

Submitting an inquiry does not create a binding service agreement.

A consultation may be required before services are accepted or confirmed.

Scheduling a consultation does not guarantee:

• Service availability
• Acceptance of the engagement
• Availability of a particular package
• Availability of a specific date
• Vendor availability
• Final pricing

Services become binding only when required proposals, agreements, invoices, or payments are accepted or completed.

You agree to provide accurate, complete, and timely information necessary to perform the requested services.

You are responsible for reviewing:

• Recipient information
• Addresses
• Event details
• Dates
• Schedules
• Recommendations
• Purchases
• Approvals

We are not responsible for delays, additional expenses, delivery failures, or other issues caused by incorrect, incomplete, or late information provided by the client.

Unless specifically stated otherwise, published prices represent service fees only.

Service fees do not include:

• Gifts
• Merchandise
• Taxes
• Shipping
• Delivery
• Specialty packaging
• Venues
• Catering
• Rentals
• Décor
• Entertainment
• Transportation
• Staffing
• Vendor fees
• Third-party processing fees

Clients are responsible for all approved third-party expenses.

Published pricing represents starting prices or typical service structures.

Final pricing may vary depending on:

• Number of recipients
• Number of guests
• Event complexity
• Location
• Timeline
• Rush requirements
• Vendor requirements
• Service duration
• Staffing requirements
• Scope changes

Final pricing may be provided following consultation.

The Social Secretary may research, source, recommend, coordinate, or purchase gifts on behalf of a client.

Clients are responsible for providing:

• Accurate recipient names
• Correct delivery addresses
• Gift preferences
• Known restrictions
• Required deadlines
• Timely approvals

Where client approval is required, purchases will not be made until approval is received.

Approved gift and merchandise costs are the responsibility of the client.

Corporate gifting may include gifts for employees, customers, clients, referral partners, vendors, or other recipients.

Clients are responsible for ensuring requested gifts comply with their own organizational policies and applicable legal or ethical requirements.

The Social Secretary does not provide legal, tax, or compliance advice regarding corporate gifts.

Shipping and delivery may be performed by third-party carriers or delivery providers.

Estimated delivery dates are not guarantees.

We are not responsible for delays or failures caused by:

• Shipping carriers
• Weather
• Incorrect client-provided addresses
• Supply issues
• Customs delays
• Delivery interruptions
• Other circumstances outside our reasonable control

The Social Secretary may research, recommend, coordinate, or communicate with third-party vendors.

Unless otherwise agreed in writing, vendors are independent businesses and are not employees or agents of The Adept PM Group.

We do not guarantee:

• Vendor availability
• Vendor pricing
• Vendor performance
• Vendor quality
• Vendor staffing
• Vendor delivery
• Vendor conduct

Contracts entered directly between the client and vendor remain between those parties.

Hosting services may include planning, coordination, logistics, vendor management, timelines, run-of-show development, setup coordination, breakdown coordination, or on-site support.

The exact scope depends on the selected package or written agreement.

We are not responsible for circumstances outside our reasonable control, including:

• Weather
• Venue restrictions
• Guest conduct
• Vendor cancellations
• Vendor delays
• Equipment failure
• Utility outages
• Transportation disruptions
• Government restrictions
• Emergencies
• Force majeure events

Day-of services rely on information, contracts, schedules, and planning completed before the event.

We are not responsible for issues resulting from:

• Missing contracts
• Incomplete planning
• Late decisions
• Undisclosed requirements
• Vendor failures
• Incorrect information
• Changes made without our knowledge

Work outside the agreed scope may result in additional charges.

Clients agree to:

• Respond to requests for decisions and approvals
• Make required payments when due
• Provide accurate information
• Review plans and recommendations
• Communicate changes promptly
• Provide necessary access to locations or venues
• Disclose relevant dietary, accessibility, timing, security, or logistical requirements

Client-caused delays may affect service availability, pricing, or delivery.

Requests outside the agreed scope may require:

• Additional fees
• Revised deadlines
• Additional staffing
• Additional vendors
• Revised service agreements

We will communicate material scope changes before proceeding where reasonably practicable.

Client-provided budget information is used for planning purposes.

We will make reasonable efforts to work within the stated budget but cannot guarantee final costs where pricing is controlled by third parties or where scope, quantities, timing, selections, or vendor requirements change.

Some services may require:

• Deposits
• Retainers
• Advance payments
• Milestone payments
• Full payment before service delivery

Payment requirements will be stated in the applicable proposal, invoice, agreement, or package terms.

Failure to make required payments may result in suspension or cancellation of services.

Consultation cancellations are governed by the scheduling policy presented during booking.

Paid service cancellations may be subject to:

• Non-refundable deposits
• Non-refundable retainers
• Charges for completed work
• Vendor cancellation charges
• Non-refundable purchases
• Rush fees
• Administrative or planning fees

Specific cancellation terms may also be included in proposals, invoices, or agreements.

Rescheduling is subject to availability.

Additional charges may apply when:

• Vendors charge change fees
• Products must be reordered
• Staffing must change
• Significant planning must be repeated
• The new date creates additional expenses

Refund eligibility depends on the service and circumstances.

Unless otherwise stated:

• Completed services are non-refundable
• Custom work is non-refundable once performed
• Gift purchases are subject to vendor return policies
• Shipping and delivery fees may be non-refundable
• Third-party vendor fees are subject to vendor policies
• Deposits and retainers may be non-refundable where stated

Requests with limited lead time may be treated as rush services.

Rush requests may involve:

• Additional fees
• Limited product options
• Limited vendor availability
• Expedited shipping charges
• Modified service scope

Rush requests are accepted at our discretion.

Products, vendors, venues, packaging, materials, or other items may become unavailable.

We may recommend reasonable alternatives.

Material substitutions involving additional expense will be presented for client approval where reasonably practicable.

The Social Secretary provides planning, sourcing, coordination, and concierge services.

We do not guarantee:

• Recipient satisfaction
• Guest attendance
• Guest behavior
• Vendor performance
• Delivery timing
• Specific event outcomes
• Emotional reactions

Unless otherwise agreed in writing, plans, templates, checklists, schedules, sourcing documents, recommendations, concepts, and other materials created by The Social Secretary remain the intellectual property of The Adept PM Group, LLC.

Clients may use deliverables for their intended personal or internal business purposes.

Materials may not be resold, redistributed, reproduced, licensed, or commercially exploited without written permission.

Clients retain ownership of photographs, logos, documents, trademarks, and information they provide.

Clients grant The Adept PM Group permission to use those materials only as reasonably necessary to perform the requested services.

The Social Secretary will not intentionally publish identifiable private client information, private event details, recipient information, or private photographs for marketing purposes without appropriate permission where required.

Our website or services may link to third-party websites or platforms.

We are not responsible for the availability, security, content, policies, or practices of third-party websites.

By submitting an inquiry or scheduling a consultation, you authorize service-related communications, including:

• Confirmation emails
• Appointment reminders
• Rescheduling notices
• Cancellation notices
• Service updates
• Follow-up messages

Marketing communications may require separate consent.

To the fullest extent permitted by law, The Adept PM Group, LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to The Social Secretary website or services.

Liability for claims arising from a specific paid service will not exceed the amount of service fees actually paid to The Adept PM Group for the service giving rise to the claim, except where prohibited by law.

To the extent permitted by law, clients agree to indemnify and hold harmless The Adept PM Group, LLC and its owners, employees, contractors, and representatives from claims, losses, damages, or expenses arising from:

• Information provided by the client
• Violation of these Terms
• Violation of another person’s rights
• Client-directed purchases
• Client-directed vendor decisions
• Misuse of services

We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Public health emergencies
• Government action
• Labor disputes
• Transportation disruptions
• Utility failures
• Technology outages
• Vendor failures
• Supply shortages
• Acts of God

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision does not waive the right to enforce that provision later.

These Terms, together with applicable proposals, invoices, service agreements, package terms, and policies, govern the applicable service.

Where a signed service agreement conflicts with these general Terms, the signed agreement controls to the extent of the conflict.

These Terms may be updated periodically.

Changes become effective when posted unless otherwise stated.

Questions regarding these Terms may be directed to: